FAQ

OPSIS I pick up locations ? *Australia Only.


You can pick up your OPSIS I from UOW innovation campus at North Wollongong or at Sydney CBD above Wynyard Train staion. Email contact@preteraudio.com to arrange with us.




Other questions?


If you would like to know more about our company or business enquiry please Email us at contact@preteraudio.com




Return and Warranty?


All our products come with a 1 year standard warranty. This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; occurring during shipment ; caused by failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance; resulting from repairs by someone Preter Audio did not authorize; (for products not specified by Preter Audio for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by the seller; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use, including batteries and pads/foam pads; any accessory to this product, even if supplied by Preter Audio; any installation, removal or reinstallation; any set-up calibration or adjustment; any performance variations due to installation related circumstances, such as program source quality or AC power fluctuations. Please email your inquiry with purchase receipt to contact@preteraudio.com if you would like to arrange a return or warranty claim.




What will Preter Audio do to correct problems under warranty?


If the product has a defect covered by this warranty, Preter Audio will, at its option, either: (1) repair this product at no charge to you, using new or refurbished replacement parts, (2) exchange this product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to this product, or (3) refund the purchase price of the product.





FAQ

iAccelerate Centre
Building 239, Innovation Campus, University of Wollongong

Squires Way, North Wollongong, NSW, 2522, Australia

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